Frequently Asked Questions

 

Q. Who is Hochste Timepiece ?

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A. Hochste Timepiece has a Trademark Registration ID - 40201809582U and is the official brand name of VINSA & CO incorporated in Australia and Singapore. Australia Business Number :  45140919145 and Singapore Corporate Registration No - 201816960R.

 

Q. Where are the watches designed ?

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A. Our watches are designed in Germany.

 

Q. Where are the watches manufactured ?

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A. We get our watch movement from our Swiss supplier then assembled in Hong Kong.

 

Q. Is there any warranty for the watches ?

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A. Yes, all our watches come with a 2 year warranty from the date of purchased.

 

Q. What type of movement is used for the watches ?

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A. Swiss Ronda 705 quartz movement

 

Q. What type of battery is used ?

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A. Swiss made Renata 371 button cell battery

 

Q. How long can the battery last ?

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A. Up to 4 years

 

Q. What is the material used for the glass face ?

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A. Sapphire Glass.

 

Q. What is the material is used for the watch case ?

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A. Stainless steel

  

Q. Are the watches water resistant ?

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A. Yes, our watches have up to 3 ATM water resistance - minimal contact with water like rain splashing and no submerging into water / no wearing to shower / no swimming.

 

Q. Is the watch strap interchangeable ?

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A. Yes

 

Q. What is your return and refund policy

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A. Further details at https://hochstetimepiece.com/policies/refund-policy

 

Q. Is there any minimum order required for free shipping ?

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A. Minimum order is not required for free shipping.

 

Q. When will my order be shipped out after payment is made ?

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A. Generally within 48 hours after your order is received by us, we will make the arrangement for your order to be picked up by the courier.

 

Q. What is the transit time for my shipment ?

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A. Depending on your region, transit time can be from 2 to 6 business days approximately by UPS Express or 6 to 11 business days by DHL Packet Plus.

 

Q. Can I shop and checkout in any currency I want ? 

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A. Yes you can as long as your preferred currency is within our list of available currency. 

 

Q. Why is Paypal showing my amount in AUD when I have already selected my preferred currency ?
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A. This is because our store default currency is in AUD and Paypal can only bill our customers in our store currency. If you want to pay in your preferred currency then please use shopify payment which accept most major credit cards.