Free Shipping & Return

Frequently Asked Questions

 

Q. Who is HOCHSTETIMEPIECE ?

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A. HOCHSTETIMEPIECE is the brand name of VINSA & CO located in both Australia and Singapore. Australia Business Number :  45140919145 and Singapore Corporate Registration No - 201816960R.

 

Q. Where are the watches designed ?

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A. Our watches are designed in Germany.

 

Q. Where are the watches manufactured ?

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A. We get our watch movement from our Swiss supplier then assembled in Hong Kong.

 

Q. Is there any warranty for the watches ?

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A. Yes, all our watches come with a 2 year warranty from the date of purchased.

 

Q. What type of movement is used for the watches ?

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A. Swiss Ronda 705 quartz movement

 

Q. What type of battery is used ?

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A. Swiss made Renata 371 button cell battery

 

Q. How long can the battery last ?

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A. Up to 4 years

 

Q. What is the material used for the glass face ?

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A. Sapphire Glass.

 

Q. What is the material is used for the watch case ?

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A. Stainless steel

  

Q. Are the watches water resistant ?

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A. Yes, our watches have up to 3 ATM water resistance - minimal contact with water like rain splashing and no submerging into water / no wearing to shower / no swimming.

 

Q. Is the watch strap interchangeable ?

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A. Yes

 

Q. What is your return and refund policy

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A. Further details at https://hochstetimepiece.com/policies/refund-policy

 

Q. Is there any minimum order required for free shipping ?

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A. Minimum order is not required for free shipping.

 

Q. When will my order be shipped out after payment is made ?

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A. Generally within 48 hours after your order is received by us, we will make the arrangement for your order to be picked up by the courier.

 

Q. What is the transit time for my shipment ?

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A. Depending on your region, transit time can be from 2 to 6 business days approximately by UPS Express or 6 to 11 business days by DHL Packet Plus.

 

Q. Can I shop and checkout in any currency I want ? 

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A. No, our system will auto detect each customer's geo-location and auto switched to the country's currency accordingly.

 

Q. Why is the preferred currency amount display on your website different from the amount which my credit card company / Paypal charged me ?
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A. The preferred currency amount display on our website is based on a reference rate as we can only process all checkout in SGD therefore your credit card company / Paypal will issue you with an official exchange rate at the point of your transaction.